Add assigned_to field to ServiceRequest. Ensure a administrator group exists. Close #66.

src/services/admin.py

@@ -10,8 +10,9 @@ from services.models import ServiceRequest
 class ServiceRequestAdmin(admin.ModelAdmin):
     """Admin for the ServiceRequest model."""
 
-    list_display = ("member", "service", "request", "status")
-    list_filter = ("request", "status")
+    list_display = ("created", "member", "service", "request", "status", "assigned_to")
+    list_filter = ("request", "status", "assigned_to")
+    sortable_by = ("created",)
 
 
 @admin.register(ServiceAccess)

src/services/apps.py

@@ -1,6 +1,16 @@
 """Config for the services app."""
 
+from typing import Any
+
 from django.apps import AppConfig
+from django.apps import apps
+from django.db.models.signals import post_migrate
+
+
+def ensure_administrator_group(sender: Any, **kwargs: Any) -> None:  # noqa: ANN401
+    """Ensure that a group called "administrators" exists."""
+    group_model = apps.get_model("auth.Group")
+    group_model.objects.get_or_create(name="administrators")
 
 
 class ServicesConfig(AppConfig):
@@ -8,3 +18,7 @@ class ServicesConfig(AppConfig):
 
     default_auto_field = "django.db.models.BigAutoField"
     name = "services"
+
+    def ready(self) -> None:
+        """Connect signals when apps are ready."""
+        post_migrate.connect(ensure_administrator_group, sender=self)

src/services/migrations/0004_servicerequest_assigned_to.py

@@ -0,0 +1,29 @@
+# Generated by Django 5.1.4 on 2025-02-02 13:24
+
+import django.db.models.deletion
+from django.db import migrations
+from django.db import models
+
+
+class Migration(migrations.Migration):
+    dependencies = [
+        ("membership", "0014_alter_membership_options"),
+        ("services", "0003_alter_serviceaccess_unique_together_and_more"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="servicerequest",
+            name="assigned_to",
+            field=models.ForeignKey(
+                blank=True,
+                help_text="the admin team member assigned to this request",
+                limit_choices_to=models.Q(("groups__name", "administrators")),
+                null=True,
+                on_delete=django.db.models.deletion.CASCADE,
+                related_name="assigned_service_requests",
+                to="membership.member",
+                verbose_name="assigned to",
+            ),
+        ),
+    ]

src/services/models.py

@@ -4,6 +4,7 @@ import typing
 
 from django.contrib.sites.models import Site
 from django.db import models
+from django.db.models import Q
 from django.db.models import TextChoices
 from django.urls import reverse
 from django.utils.translation import gettext_lazy as _
@@ -80,6 +81,17 @@ class ServiceRequest(CreatedModifiedAbstract):
         blank=True, help_text=_("Readable by member: Notes from the admin / status updates, resolutions etc.")
     )
 
+    assigned_to = models.ForeignKey(
+        "membership.Member",
+        verbose_name=_("assigned to"),
+        help_text=_("the admin team member assigned to this request"),
+        on_delete=models.CASCADE,
+        null=True,
+        blank=True,
+        related_name="assigned_service_requests",
+        limit_choices_to=Q(groups__name="administrators"),
+    )
+
     class Meta:
         verbose_name = _("service request")
         verbose_name_plural = _("service requests")